Service Desk Engineer - L1 support
Bahwan CyberTek · Chennai · onsite · Posted 59d ago
Not disclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- L1/ L2 Monitoring and Incident Management
- Candidate should have excellent/good communication skills
- Ability to manage shift alone
- Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
- Should adhere to SLA s
- To follow up on issues with respective application teams
- Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
- Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
- Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
- 24x7 rotational shifts and week offs.
Sourced from foundit
Skills
Servicenowservice Desk engineerSLAJira Atlassian
About Bahwan CyberTek
Bahwan CyberTek
IT Services & Consulting
2.4k+
employees
1999
27 years old
Chennai, Tamil Nadu
India
About
A global leader in digital transformation solutions, addressing complex challenges across multiple industries with expertise in analytics and supply chain management.
Industries
IT Services & ConsultingAnalytics & KPO
Employee ratings
708 reviews
3.3/ 5
Culture
3.2
Career growth
2.7
Work-life
3.4
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