Service Desk Coordinator

Job Description: Service Desk Coordinator

Position: Service Desk Coordinator

Department: IT Service Desk / IT Operations

Job Summary

The Service Desk Associate will be the first point of contact for users for IT-related requests. The role involves logging tickets, coordinating with IT engineers, following up on issues, updating users, and ensuring tickets are resolved and closed on time.

Education: Bachelor's degree or diploma in any specialization.

Experience: Freshers with strong HINDI communication and coordination skills may also be considered.

Key Responsibilities

• Receive user requests through phone, email, chat, or service desk tool.
• Log and update tickets accurately.
• Understand the users requirement and assign the ticket to the appropriate IT engineer/team.
• Coordinate and follow up with IT engineers for timely resolution.
• Keep users informed about the status of their requests.
• Monitor open and pending tickets and ensure timely closure.
• Confirm resolution with the user before closing tickets.
• Escalate delayed or overdue tickets to the concerned team/manager.
• Maintain proper ticket documentation and updates.
• Ensure good customer service and user satisfaction.

Warm Regards,

Imran Hussain N

EXECUTIVE HR - TALENT ACQUISITION

Corporate Office | Precision Group.

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