Service Desk - Chat Support

Interview Mode : Weekend Walkin (Face to Face )

Interview Date : 05th Sep -26(Saturday )

Note : Only apply Gurugram - GG5 Location candidates

Role : Service Desk - Chat Support

Experience : 2 to 5 years

Location : Gurugram - GG5

Keywords : SharePoint/OneDrive

Webex ,MS Suite & Mail Serivces (Outlook)

Networking Concenpts

OS & File Systems

Active Directory

Desktop/Keyboard Shortcuts & Commands

Desired Competencies (Technical/Behavioral Competency)

• Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
• Prior experience working as a Service Desk Analyst
• Assist customers with technical issues via chat in a timely and efficient manner.
• Experience in handling 2 or more chat concurrency.
• Knowledge on ITIL and Incident Management (SLA, Severity)
• Experience in ServiceNow is a plus.
• Diagnose and troubleshoot hardware and software problems
• Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
• Escalate complex issues to higher-level technical teams when necessary
• Maintain detailed logs of customer interactions and solutions provided
• Follow up with customers to ensure their issues are fully resolved
• Stay updated with product knowledge and technical skills
• Should have good written communication skill.