Service Desk - Chat Support

Dear Candidate!

Greetings from TCS !!!

Role: Service Desk - Chat Support

Location: Gurugram

Experience Range: 2 to 5 Years

Job Description:

• Assist customers with technical issues via chat in a timely and efficient manner.
• Experience in handling 2 or more chat concurrency.
• Knowledge on ITIL and Incident Management (SLA, Severity)
• Experience in ServiceNow is a plus.
• Diagnose and troubleshoot hardware and software problems
• Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
• Escalate complex issues to higher-level technical teams when necessary
• Maintain detailed logs of customer interactions and solutions provided
• Follow up with customers to ensure their issues are fully resolved
• Stay updated with product knowledge and technical skills
• Should have good written communication skill.

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.