Service Desk Associates @ MNC -International Process -- Call Aanchal

Greetings from KVC CONSULTANTS LTD!!

We Are Hiring For Service Desk Role With Largest IT Company in India

Job Location : Bangalore (Electronic City)

Pune(Hinjewadi)

Hyderabad

SALARY STRUCTURE :

FOR PUNE AND BANGALORE

FRESHERS -- RS 2.77 LPA -- GRADUATION IS MANDATORY

FOR PUNE AND BANGALORE

Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience

FOR PUNE

Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience

ONLY FOR PUNE

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Language: Proficient in English (Read + Write + Speak )Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

Roles and Responsibilities ---

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KB database
• Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad or Pune because this profile is available for these two locations.DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD WITH YOUR RESUME .

HR DIVYA--- [phone removed]

HR KHUSI -- [phone removed]

HR ARITRI -- [phone removed]

HR BILKIS - [phone removed]

HR ZIKRA -- [phone removed]

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