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    Job · 12101450

    Accenture logo

    Service Desk Associate Manager

    Accenture · Gurugram · onsite · Posted 65d ago

    Undisclosed5–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    THE WORK:

    Discover the opportunity to lead with insight and collaboration.

  1. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions.
  2. You will also provide solutions to problems that apply across multiple teams, all while reflecting a strong foundation in Service Desk Management.
  3. Join us to make a meaningful impact and help shape the future together.
  4. Ensure production systems are available and operating as defined in Service Level Agreements.
  5. Drive incident and outage resolution and communication to minimize downtime.
  6. Facilitate restoration of service to the production environment promptly and efficiently.
  7. Establish disaster recovery procedures to safeguard critical operations.
  8. Maintain data retention practices in alignment with organizational policies.


    9. HERE''S WHAT YOU WILL NEED:

    Expert proficiency in Service Desk Management.

  9. A minimum of 5 of experience in relevant related skills and 12+ years overall.
  10. Bachelor''s Degree in relevant field of studies.


    11. BONUS POINTS IF YOU HAVE:Advanced problem solvingIntermediate communication skills

    Advanced conflict resolution

    Intermediate process improvement

    Beginner project coordination*

    Sourced from naukri

    Skills

    RecoveryDisaster recoveryIntermediate process improvementAdvanced conflict resolutionProject Coordinationoperations

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

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    3.7/ 5

    Culture

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    Career growth

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    Work-life

    3.6

    Employees rate it well for

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    Service Desk Associate Manager · waiting for your command