Service Desk Analyst
Tata Consultancy Services · Delhi · onsite · Posted 51d ago
Not disclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Service Desk Analyst
Experience: 4 years to 6 years
Location : Delhi/NCR
Interview Mode: Virtual Drive
Interview Date: 06-Aug-26
Interview Time: 10 AM to 5 PM
Must-Have
Key Responsibilities
- Provide advanced first-line support for devices, applications, and access issues
- Troubleshoot Windows 11 issues
- Manage accounts in AD, Entra ID
- O365 concepts
- Support Intune devices and resolve policy/app issues
- Perform SCCM troubleshooting
- Intune MDM
- Log and resolve incidents within SLAs
- Conduct initial problem analysis and document findings
- Assist users with OneDrive, Teams, Outlook, and Microsoft 365
- Monitor systems and infrastructure alerts
- Perform triage, correlate incidents, and assess impact
- Coordinate with resolver teams during outages
- SolarWinds knowledge
- Track service health and recurring alerts
- Support maintenance tasks and ensure uptime
15 years of Continuous Education.
Sourced from foundit
Skills
O365solarwindsMicrosoft 365IntuneSCCMoutlookTeamsWindows 11AD Entra IDIntune MDMOnedrive
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
About
An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
Industries
IT Services & ConsultingFinancial ServicesInternetEducation & TrainingBPO
Employee ratings
1,14,115 reviews
3.3/ 5
Culture
3.2
Career growth
2.3
Work-life
3.5
Employees rate it well for
Job Security22973Salary21006Work Life Balance15396Appraisal10413Work Culture8916
Find them on