Service Desk Analyst- Vadodara (India)
Franklin Electric · Vadodara · onsite · Posted 38d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES
Incident/Request Management Process
- Responds to internal customers to resolve their technology problems. This includes first line support for client (PC), network, server, and voice hardware and software.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Provides technical support related to various computer programs used by Franklin Electric employees across all business functions.
- Provides hardware support for computers, phones, and other technological equipment used by Franklin Electric.
Performance is measured based on average duration of tickets.
- Asset Management Process
- Deploys new PC to end users and trains them in their use.
- Utilizes imaging and deployment tools.
- Uses ServiceNow to maintain and track IT assets and inventories.
Performs other related duties as required or assigned
Provides first and second tier support to end users for Client (PC), Server, Network, and Voice Software and Hardware to meet or exceed Service Level Agreements. This position works under general supervision and will escalate problems to specific groups if issues cannot be resolved.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
HardwareitsmTechnical SupportUsageAsset ManagementService levelComputer NetworksService Desk AnalystelectricalsHardware Support
About Franklin Electric
Franklin Electric
Education & Training
1001-5000
employees
1944
82 years old
Fort Wayne
US
₹5.4L PA avg
Avg at Franklin Electric
About
Franklin Electric specializes in manufacturing and distributing electric motors and fuel systems, addressing critical needs in petroleum and sewage pumping solutions.
Industries
Education & Training
Employee ratings
10 reviews
4.3/ 5
Culture
3.8
Career growth
3.6
Work-life
4.7
Employees rate it well for
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