Service Desk Analyst- Vadodara (India)
Pluga Pumps And Motors Private Limited · Vadodara · onsite · Posted 38d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Provides first and second tier support to end users for Client (PC), Server, Network, and Voice Software and Hardware to meet or exceed Service Level Agreements. This position works under general supervision and will escalate problems to specific groups if issues cannot be resolved.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Incident/Request Management Process
- Responds to internal customers to resolve their technology problems. This includes first line support for client (PC), network, server, and voice hardware and software.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Provides technical support related to various computer programs used by Franklin Electric employees across all business functions.
- Provides hardware support for computers, phones, and other technological equipment used by Franklin Electric.
Performance is measured based on average duration of tickets.
- Asset Management Process
- Deploys new PC to end users and trains them in their use.
- Utilizes imaging and deployment tools.
- Uses ServiceNow to maintain and track IT assets and inventories.
Performs other related duties as required or assigned
Key ResponsibilitiesDisclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
itsmTechnical SupportUsageAsset ManagementService levelComputer NetworksService Desk AnalystdeploymentelectricalsHardware Support
About Pluga Pumps And Motors
Pluga Pumps And Motors Private Limited
Industrial Machinery
175
employees
2013
13 years old
₹5.6L PA avg
Avg at Pluga Pumps And Motors
About
Delivers high-quality water pumping solutions and submersible motors, leveraging decades of expertise in manufacturing and innovation.
Employee ratings
10 reviews
3.9/ 5
Culture
3.3
Career growth
3.1
Work-life
3.5
Employees rate it well for
Work-Life Balance39Overall Company39
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