Service Desk analyst_PUNE

Job Details

• Role: Service Desk Analyst (Technical Support- Senior)
• Support Modalities: Calls / Chats / Emails (No choice of modality)
• Experience: 1 to 3 Years of relevant experience.
• Location: Pune
• Work Mode: Work From Office (Mandatory 5 days/week)
• Shift: Rotational shifts, including night shifts (as per project requirement)
• Transport: Oneway transport (7:00 PM to 7:00 AM | Radius: 30 km)
• Office Hours: 9.5 hours per day
• Distance: Candidate must be comfortable commuting to the office
• Communication: Excellent verbal & written communication skills required

Preferred Candidate Profile

• Experienced candidates in Service Desk / Customer Support
• Strong verbal and written communication skills
• Strong understanding of technical troubleshooting
• Immediate joiners preferred

Job Responsibilities

1. Assist end users with application issues, system administration queries, and network concerns.
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents via calls, chats, emails, and walkins.
3. Identify and escalate urgent tickets requiring immediate attention.
4. Log all interactions and document activities accurately in the incident management tool.
5. Handle and resolve helpdesk requests efficiently.