Service Desk Analyst L1

NOTE - This opportunity will be a Hybrid (a permanent night shift)

Shift Timings - IST 5:30 PM to 2:30 AM

Role & responsibilities

• Provide Level 1 support for Avature and related ATS/HRIS platforms.
• Resolve user queries, troubleshoot issues, and manage tickets within SLA timelines.
• Support recruiters, hiring teams, and end users with system navigation and hiring workflows.
• Coordinate with internal stakeholders and technical teams for escalations and issue resolution.
• Maintain support documentation, reporting metrics, and contribute to system/process improvements.

Preferred candidate profile

• Must be comfortable working in Night Shifts
• Excellent Communication skills
• ATS Support, HRIS, Helpdesk Support, Troubleshooting, Ticket Management, Recruitment Process Knowledge, MS Excel, Communication Skills, Stakeholder Coordination
• Avature, API Basics, System Integrations, Data Analysis, Reporting, JSON, XML, Workflow Management, Service Desk Platforms, HR Technology Exposure

Perks and Benefits

• Both way cab facilities provided
• Medical Insurance
• Working with global clients