Service Desk Analyst-Avature

The Service Desk Analyst-Avature role is responsible for providing first-level support for Avature and related HR technology platforms used in recruitment and onboarding operations. The individual will act as the primary point of contact for end users, resolving system queries, troubleshooting issues, and ensuring smooth day-to-day platform operations within defined SLAs.

The role requires understanding of recruitment workflows, ATS/HRIS systems, and user support processes. Responsibilities include handling tickets, supporting recruiters and hiring teams with system navigation and process-related queries, escalating complex issues, maintaining support documentation, and assisting in improving system adoption and user experience.

The candidate will collaborate with HR Operations, Talent Acquisition teams, and technology stakeholders in a fast-paced environment while demonstrating strong communication, problem-solving ability, customer focus, and operational ownership.

Qualifications

Years of Experience

2+ Years

Shift Hours: Standard US shift hours (comfortable with both EST and PST shift hours)

Education

Graduate in any discipline (B.Sc, B.Com, B.A, BBA, etc.)

Preferred: Business Administration, HR, IT, Computer Applications, or related field

Tools/Tech

Avature or any similar tool, ATS Platforms, HRIS Systems, MS Excel, Outlook, PowerPoint, Ticketing Tools, Basic Reporting Tools

Must have skills

• HRIS
• ATS
• Recruitment Process Knowledge
• Stakeholder Coordination
  
  

Good to have skills

• Avature
• Helpdesk Support
• Troubleshooting