Service Designer_Q2 27
Infosys · Hyderabad · onsite · Posted 45d ago
Undisclosed12–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Educational Requirements
Bachelor of Engineering,Bachelor of Design
Service Line WONG doody
Responsibilities - Project ResponsibilitiesDemonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
- Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
- Expertise in mapping current-state processes (as-is) and designing future-state processes (to-be), including detailed journey maps and service blueprints.
- Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
- Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
- Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
- Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
- Skilled in conducting user research and usability testing to gather insights and validate design decisions.
- Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
- Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences
- Foundational- >Service Management- >Service Design
Sourced from naukri
Skills
uxinteraction designUx DesignProduct DesignProgram ManagementitsmAgileITILService Delivery Managementservice deliveryuser researchTransition Managementservice designChange ManagementProject Management
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
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48,765 reviews
3.5/ 5
Culture
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Career growth
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Work-life
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