Service Designer Q2 27

Project Responsibilities

• Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and deal closure.
• Proven ability to facilitate workshops, engage senior stakeholders, and solve complex problems through collaborative methods.
• Expertise in mapping current-state processes (“as-is”) and designing future-state processes (“to-be”), including detailed journey maps and service blueprints.
• Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
• Ability to translate detailed journey maps into high-level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
• Practical experience with Salesforce, including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery.
• Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
• Skilled in conducting user research and usability testing to gather insights and validate design decisions.
• Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
• Excellent communication and presentation skills, with the ability to clearly convey complex ideas and solutions to diverse audiences