Service Design Thinking -CX Journey Mapping
Naukri Assist · Hyderabad · onsite · Posted 45d ago
Undisclosed5–22 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Core Responsibilities
Defines endtoend experience journeys for key moments of work
Senior experience in strategy / transformation / consulting
Strong design thinking & humancentered design background
Ability to work across COEs and senior stakeholders
Converts strategy into clear experience blueprints
In short- Led redesign of the employee onboarding journey, conducted employee research, mapped current-state journeys, identified pain points, created future-state service blueprint and worked with HR/IT/COEs to implement the new experience
Sourced from naukri
Skills
Employee JourneyService Blueprintexperience blueprintJourney Mappingtransformationdesign thinkingservice designblueprintHuman-Centered DesignCxNestleExperience Strategy