Service Design and Delivery Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Design and Delivery Engineer based in India.

This role offers an exciting opportunity to shape and deliver innovative technology services within a dynamic and transformation-driven environment. As a key contributor to service design and project delivery initiatives, you will help create scalable, customer-centric solutions that improve operational efficiency and user experience. The position combines service innovation, project governance, and stakeholder collaboration, providing exposure to complex technology ecosystems and enterprise-wide initiatives. You will work closely with cross-functional teams to drive automation, continuous improvement, and successful service implementation. This role is ideal for professionals who enjoy solving complex challenges, managing large-scale initiatives, and influencing the future of technology service delivery in a collaborative and forward-thinking environment.

Accountabilities:: Gather and analyze customer requirements, translating business needs into actionable service design specifications and technology solutions.

Design and implement standardized service methodologies to create scalable, efficient, and user-focused technology services.

Ensure seamless integration of new services into existing environments through comprehensive testing and validation activities.

Collaborate with cross-functional teams, including IT, operations, customer-facing functions, and external stakeholders, to align service delivery objectives.

Drive innovation by identifying emerging trends, technologies, and best practices to enhance service performance and customer satisfaction.

Develop and maintain comprehensive documentation covering service design frameworks, processes, and implemented solutions.

Lead project planning activities by creating schedules, delivery roadmaps, milestones, and governance structures for technology and automation initiatives.

Coordinate activities across multiple teams and suppliers, ensuring timely execution and successful project outcomes.

Manage project risks, dependencies, issues, and mitigation plans while monitoring progress against established objectives and timelines.

Establish and maintain project tracking mechanisms, dashboards, and reporting frameworks to provide transparency on project status, performance, and benefits realization.

Produce regular management reports and recommend corrective actions to support continuous improvement and successful delivery.

Requirements

Bachelor's degree or higher in Service Design, Engineering, Information Technology, or a related discipline; equivalent professional experience may also be considered.

Approximately 8+ years of relevant experience in service design, technology delivery, project management, or related functions.

Strong background in customer requirements gathering and end-to-end service design methodologies.

Proven experience designing and implementing technology services within complex, highly regulated, or critical industries.

Demonstrated ability to develop holistic solutions that encompass customer engagement, technology implementation, service execution, reporting, and continuous improvement.

Solid experience in project planning, governance, milestone tracking, and performance management.

Familiarity with project management methodologies and certifications such as PMP, PRINCE2, Agile, or MSP is highly desirable.

Hands-on experience with project management and collaboration tools such as Microsoft Project, Primavera P6, Azure DevOps, Jira, Smartsheet, Power BI, or similar platforms.

Strong understanding of project controls, governance frameworks, reporting mechanisms, and performance metrics.

Excellent communication, stakeholder management, and interpersonal skills, with the ability to work effectively in cross-functional and global environments.

Strong analytical, problem-solving, and organizational capabilities, coupled with a proactive and continuous improvement mindset.

Willingness to travel up to 10% of the time and work within a hybrid office and remote environment.

Benefits

Competitive compensation package aligned with experience and market benchmarks.

Hybrid working model offering flexibility between office and remote work arrangements.

Opportunity to contribute to large-scale digital transformation and technology innovation initiatives.

Exposure to complex, enterprise-wide projects with significant business impact.

Professional development opportunities, including training, certifications, and career progression pathways.

Collaborative and inclusive work environment focused on innovation, continuous learning, and knowledge sharing.

Relocation support within India may be available based on business requirements.

Comprehensive employee wellbeing programs and benefits package, including healthcare and work-life balance initiatives.

Opportunity to work alongside experienced professionals in a global, multidisciplinary environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1