Service Delivery Professional

Blue Star · Gurugram · onsite · Posted 30d ago

Undisclosed2–5 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Sourced from naukri

Skills

PMSservice deliveryRenderingsdhComplaint managementWarranty Claims

About Blue Star

Blue Star

Consumer Electronics & Appliances

3.6k+

employees

1943

83 years old

Mumbai, Maharashtra

India

About

Blue Star Limited is India’s leading air conditioning and commercial refrigeration company with over eight decades of experience in providing expert cooling solutions.

Industries

Consumer Electronics & AppliancesConsumer goodsManufacturingElectronics

Employee ratings

2,641 reviews

4.1/ 5

Culture

3.9

Career growth

3.4

Work-life

3.8

Employees rate it well for

Work Culture249Work Life Balance210Salary200Senior Management165Work Environment154

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