Service Delivery Manager

Role & responsibilities

• Responsible to plan and execute delivery of Global Orders
• Intense cross-functional engagement and co-ordination with field partners to achieve delivery commitment.
• Engagement with internal network teams and give visibility to the Business Project team on delivery timelines for all the orders.
• Strong knowledge on fiber architecture
• Sound knowledge on OTN, DWDM
• IP knowledge is a plus
• Hands on experience on Fiber Operation or Deployment
• Extremely good knowledge on large project Delivery.
• Engagement with testing teams and customer for link testing.
• Regular interaction with international customers during delivery lifecycle.
• Manage inventory for delivery of Business orders.
• Regular interlock with planning for critical high bandwidth delivery.
• Track various project stages and publish regular progress reports to all stakeholders.
• Plan regular meeting with Business team to give visibility of ongoing/critical projects.
• Understand execution challenges and explore ways to mitigate the same.
• Should be able to handle pressure and manage customer/business in most efficient ways.
• Should have Good communication and presentation skills.

Preferred candidate profile

• Strong understanding of fiber architecture and hands-on experience in fiber operations or deployment
• In-depth knowledge of SDH, DWDM & OTN technologies
• Familiarity with IP networking is a strong plus
• Experience in large-scale telecom project delivery, preferably in a B2B environment
• Proficiency in stakeholder communication, reporting, and presentation skills