Service Delivery Manager

Senior Delivery Manager, Data & AI Programs

Location: Chennai / Bangalore
Industry Focus: Banking and Financial Services
Employment Type: Full-time

Role Overview

We are looking for a seasoned Senior Delivery Manager to lead large-scale Data, Cloud Data, Big Data, Analytics, and AI programs for our North America Banking and Financial Services clients.

The ideal candidate should have strong experience working in a Software Services organization, managing complex client delivery programs, large distributed teams, senior stakeholders, delivery governance, financials, risks, and execution excellence.

Key Responsibilities

• Own end-to-end delivery of large Data and AI programs for US Banking and Financial Services clients.
• Manage delivery across Big Data, Cloud Data platforms, Data Engineering, Analytics, AI, Machine Learning, and Generative AI initiatives.
• Lead large distributed teams across offshore and onsite locations.
• Manage client stakeholders across business, technology, operations, risk, and compliance teams.
• Drive delivery governance, program reviews, steering committee updates, risk management, and escalation handling.
• Ensure delivery commitments are met across scope, schedule, quality, cost, and customer satisfaction.
• Track and manage delivery financials including revenue, cost, margin, utilization, billing, and productivity.
• Partner with account and portfolio leadership to support delivery-led growth and client expansion.
• Drive delivery excellence through better processes, metrics, automation, quality practices, and continuous improvement.
• Mentor program managers, project managers, architects, technical leads, and delivery teams.

Required Experience

• 15+ years of overall IT experience, with strong delivery management experience in a Software Services firm.
• 8+ years of experience managing Data, Cloud Data, Big Data, Analytics, or AI programs.
• Proven experience delivering programs for US or North America Banking and Financial Services clients.
• Experience managing large teams, preferably 100+ members across multiple workstreams.
• Strong experience in global delivery models with onsite and offshore teams.
• Experience managing complex programs using Agile, scaled Agile, waterfall, or hybrid delivery models.

Required Skills

• Strong program delivery, governance, execution, and stakeholder management skills.
• Good understanding of modern data and AI platforms such as AWS, Azure, Google Cloud, Snowflake, Databricks, Hadoop, Spark, Kafka, data lakes, lakehouse platforms, and data warehouses.
• Ability to manage senior client relationships, executive reviews, escalations, risks, and dependencies.
• Strong people leadership skills with experience building and managing high-performing teams.
• Good commercial understanding of revenue, cost, margin, billing, utilization, scope management, and change requests.
• Strong communication, decision-making, and problem-solving skills.Role & responsibilities

Preferred candidate profile