Service Delivery Manager

Experience: 4-5 years

Location: Hyderabad / India
Region: APAC

Role Overview
Service Delivery Manager to manage service delivery governance and client relationships across the APAC region. The role will be responsible for operational performance, stakeholder management, escalations, consultant management, SLA governance, and continuous improvement.

Need someone with some automation experience also

Key Responsibilities:

Manage client/stakeholder relationships and regular service governance.

• Track SLAs, KPIs, operational performance and service quality.
• Handle client escalations and drive timely issue resolution.
• Manage consultants/resources, including performance, utilization and engagement.
• Coordinate with internal delivery, recruitment and support teams.
• Drive process improvements and operational efficiencies.
• Prepare service reports, dashboards and management updates.

Key Skills:

• 68 years in Service Delivery, IT Operations, Managed Services or Account Operations.
• Strong APAC client/stakeholder management experience.
• Experience with SLA/KPI governance and escalations.
• Strong communication, analytical and problem-solving skills.
• ITIL/ITSM exposure is preferred.