Service Delivery Manager
Capgemini · Pune · onsite · Posted 34d ago
Undisclosed10–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role - Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
- LeadIncident, Problem, and Escalation Management to minimize outages and improve operational resilience.
- Act as the primary interface forstakeholder communication, client escalations, and service reviews.
- Driveservice governance, KPI tracking, reporting, and continuous improvement initiatives.
- Coordinate cross-functional teams to ensureoperational readiness, resource planning, and delivery excellence.
Your Profile
- IT Service Management: ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
- Service Delivery Governance: SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
- Stakeholder Management: Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
- Operations Support: Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
- Leadership Analytics: Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.
What you''ll love about working here
Sourced from naukri
Skills
customer satisfactionIncident Managementservice deliveryProblem managementit service managementDashboardRoot Cause AnalysisChange ManagementMonitoring ToolsSLAoperationscomplianceEscalation Management
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
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