Service Delivery Manager
Capgemini · Mumbai · onsite · Posted 34d ago
Undisclosed10–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Service Delivery Lead Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs. You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans. SDM construct trend analysis, root cause analysis and other requested reports.
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Service Delivery Lead Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs. You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans. SDM construct trend analysis, root cause analysis and other requested reports.
Sourced from naukri
Skills
Trend Analysisservice deliveryRoot Cause Analysisservice improvement
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
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