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    Job · 18292808

    Capgemini logo

    Service Delivery Manager

    Capgemini · Pune · onsite · Posted 33d ago

    Not disclosedFresherfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

    Your Role

    • Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
    • LeadIncident, Problem, and Escalation Management to minimize outages and improve operational resilience.
    • Act as the primary interface forstakeholder communication, client escalations, and service reviews.
    • Driveservice governance, KPI tracking, reporting, and continuous improvement initiatives.
    • Coordinate cross-functional teams to ensureoperational readiness, resource planning, and delivery excellence.

    Your Profile

    • IT Service Management: ITIL, Incident Management, Problem Management, Change Management, Service Continuity.
    • Service Delivery & Governance: SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
    • Stakeholder Management: Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
    • Operations & Support: Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
    • Leadership & Analytics: Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.

    What you'll love about working here

    • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
    • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
    • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

    Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

    Sourced from foundit

    Skills

    Leadership Analyticscustomer satisfactionIncident ManagementITILKPI Monitoringoperations supportProblem managementContinuous improvementit service managementChange ManagementleadershipDashboard ReportingCross Functional Coordinationoperational metricsticketing platformsservice continuityexecutive reportingService Delivery GovernanceClient CommunicationStakeholder ManagementSLA ManagementProduction SupportEscalation Managementservice reviewsService Monitoring Tools

    About Capgemini

    Capgemini logo

    Capgemini

    IT Services & Consulting

    235k+

    employees

    1967

    59 years old

    Mumbai, Maharashtra

    India

    About

    Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.

    Industries

    IT Services & ConsultingAnalytics & KPOBankingSoftware Product

    Employee ratings

    53,345 reviews

    3.6/ 5

    Culture

    3.6

    Career growth

    2.8

    Work-life

    3.8

    Employees rate it well for

    Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872

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