Service Delivery Manager

Must Have Skills Minimum

3 to 5 years of experience in project management, client success, account management, or IT service delivery, preferably in a managed services environment, including any of the following:

a. Experience with ITIL frameworks and service management best practices.

b. Experience facilitating executive-level business reviews and strategic planning sessions.

c. Demonstrated ability to manage projects, contract renewals, upsell opportunities, and account growth.

Good to Have Skills

ITIL Foundation certification preferred; PMP or similar project management certification a plus.