Service Delivery Manager
Capgemini · Bengaluru · onsite · Posted 41d ago
About a minute. You'll make an account on the way through.
About this role
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique RD and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
- Manage end-to-end service delivery for a team of ~45 members.
- Ensure SLA compliance and proactively mitigate delivery risks.
- Handle escalations, governance, stakeholder communication, and issue resolution.
- Drive process adherence, continuous improvement, automation, and innovation initiatives.
- Lead service reporting (MSR/RAG), performance metrics, and team alignment.
- Service Delivery Management and Application Support/AMS leadership.
- SLA, KPI, Incident, Problem, and Risk Management.
- Stakeholder Management, Governance, and Escalation Handling.
- Reporting expertise (MSR, RAG Dashboards, Service Metrics).
- Continuous Improvement, Automation, Team Management, and Operational Excellence
Sourced from naukri
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About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
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