Service Delivery Manager
LTM · Mumbai · onsite · Posted 62d ago
About a minute. You'll make an account on the way through.
About this role
Job description
We are looking for Service Delivery Manager who Lead end to end service delivery for managed services engagements ensuring adherence to agreed SLAs KPIs and contractual commitments
Must have 8 years of experience handling AMS engagements
Act as the primary customer facing point of contact for operational governance escalations and service reviews
Manage on-site offshore delivery teams and drive operational excellence across support and enhancement activities
Conduct Monthly Service Reviews MSRs Quarterly Business Reviews QBRs and steering committee meetings with stakeholders
Drive incident problem change and service request management processes in alignment with ITIL best practices
Monitor service performance identify risks and implement corrective actions to improve service quality and customer satisfaction
Ensure effective resource planning capacity management knowledge management and transition governance
Lead continuous improvement automation productivity and cost optimization initiatives across the engagement
Collaborate with customer leadership business stakeholders and technical teams to align service delivery with business objectives
Strong experience in Managed Services AMS engagements stakeholder management team leadership and service governanceSourced from naukri