{"@context":"https://schema.org","@type":"JobPosting","title":"Service Delivery Manager(Oracle)","description":"

We are looking for an experienced Oracle ERP Support Service Delivery Manager with strong Oracle ERP exposure to lead offshore delivery, manage enterprise programs, and ensure high-quality service governance. The role combines service delivery oversight with end-to-end project/program management responsibilities.

Required Skills & Qualifications

15+ years of Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.
Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).
Good client-facing, negotiation, and communication skills.

Responsibilities:

Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.
Identify opportunities for automation and process optimization within ERP operations.

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