{"@context":"https://schema.org","@type":"JobPosting","title":"Service Delivery Manager - Digital Credit Cards","description":"

Role & responsibilities

The \trole is required to transform and enhance the service standards by \ttesting our Turbo Digital Product end to end before rollout for \tCredit Cards. As \tthe bank is preparing to implement digital credit card business in \taddition to the existing set up, this role requires through \tknowledge of the credit card business, matching the existing process \tin the bank for credit cards and detailing requirements to build the \tTurbo digital journey from the start. This \trole is key for ensuring that the demands of digital products and \tservices are met with. This \trole requires review of the detailed processes with the vendor on \tcustomer service and other parameters. The TATs for each of the \tservice levels are reviewed. Customer \tcommunications to be reviewed for the credit card digital journey Complaint \tand Root cause analysis of escalated complaints. Tracking \tof Complaint/Query/Request of tickets logged by Vendor and Bank. Enable \tself-service for customers within the design of the new \tproduct/processes launched. Define \tand review the service delivery standards as agreed in the SLA. End \tto end TATs for all deliverables are tracked and published to Senior \tManagement.
This is a strategic role which will help the bank to bring a paradigm shift in the service experience for the customers through end-to-end credit card digital servicing.

Preferred candidate profile

","datePosted":"2026-08-15T00:00:00.000Z","validThrough":"2026-10-14T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"11634024"},"url":"https://myjobb.ai/jobs/service-delivery-manager-digital-credit-cards/11634024","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Hdfc Bank","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/67548.gif","sameAs":"https://www.hdfc.bank.in/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai","addressRegion":"Tamil Nadu","addressCountry":"India"}}]}