Service Delivery Manager (Data, Analytics & AI)

Job Title: Service Delivery Manager Analytics Services

Location : Technopark, Thiruvananthapuram (Onsite)

Role Overview We are looking for a hands-on Service Delivery Manager to own end-to-end delivery of analytics and data projects. This role combines technical understanding, team leadership, and strong execution discipline to ensure predictable, high-quality outcomes. You will act as the onsite anchor between leadership and engineering teams, driving accountability, delivery cadence, and customer commitments.

Key Responsibilities

1) Delivery & Execution

• Own delivery of analytics/data projects (BI, data engineering, reporting, dashboards)
• Ensure on-time, high-quality delivery across multiple parallel workstreams
• Track commitments vs actuals and proactively manage risks and delays
• Establish and enforce delivery processes (Agile/Scrum or hybrid)

2) Team Management (Onsite)

• Manage and mentor a team of analysts, engineers, and junior developers
• Drive daily execution discipline (standups, task tracking, follow-ups
• Identify performance gaps and take corrective actions
• Ensure team availability, responsiveness, and productivity

3) Technical Oversight : Provide hands-on guidance on:

• Data modeling and transformations
• SQL, ETL/ELT pipelines
• BI tools (Power BI / Tableau / SAC or similar)
• Review solution design and ensure scalability, performance, and maintainability
• Act as a bridge between business requirements and technical implementation

4) Stakeholder Management

• Interface with internal leadership and external customers
• Translate business requirements into actionable delivery plans
• Provide regular status updates, highlight risks, and manage expectations

5) Process & Quality

• Define and monitor KPIs (delivery timelines, defect rates, SLA adherence)
• Ensure documentation, version control, and best practices
• Drive continuous improvement in delivery efficiency

6) Required Skills & Experience

• 10-15 years of experience in analytics / data / BI delivery
• Proven experience managing 1015 member teams
• Strong hands-on skills in:
• SQL and data analysis
• At least one BI platform (Power BI / Tableau / SAC)
• Data engineering concepts (ETL, pipelines, warehousing)
• Experience with cloud platforms (SAP BTP preferred)
• Familiarity with Agile/Scrum delivery models

----------------------------------------------------------------------------------------------------------- Preferred Qualifications

• Bachelor of Technology in Computer Science or related discipline
• Exposure to enterprise clients and global delivery models
• Strong problem-solving and decision-making ability
• Experience in SAP Analytics (good to have)

Key Traits We Are Looking For

• Execution-focused drives tasks to closure, not just coordination
• Hands-on leader can dive into technical details when needed
• Assertive communicator ensures clarity and accountability
• Onsite presence actively engages with team on the ground

Success Metrics

• On-time delivery of projects and milestones
• Reduction in missed commitments and escalations
• Improved team productivity and responsiveness
• Customer satisfaction and repeat business