MOHALI · FULLTIME
Service Delivery Manager-Cybersecurity
SafeAeon
Mohali · onsite · Posted 13d ago
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Undisclosed0–1 yrsfulltimeMohali
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Section · 01
About this role
Security Delivery Manager (SDM)
Role Overview
We are looking for a Security Delivery Manager (SDM) to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations, service delivery, client management, project coordination, and cross-functional collaboration.
The ideal candidate should have a strong interest in cybersecurity, good communication skills, a customer-focused mindset, and the ability to coordinate effectively across teams.
Role Overview
We are looking for a Security Delivery Manager (SDM) to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations, service delivery, client management, project coordination, and cross-functional collaboration.
The ideal candidate should have a strong interest in cybersecurity, good communication skills, a customer-focused mindset, and the ability to coordinate effectively across teams.
Key Responsibilities
- Assist in managing and overseeing security tools, processes, and day-to-day security service activities.
- Support the development, implementation, documentation, and monitoring of security policies, procedures, and workflows.
- Participate in daily Scrum meetings, track project activities, and ensure assigned tasks and deliverables remain on schedule.
- Support the Service Delivery team in ensuring timely, consistent, and high-quality security services to clients.
- Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.
- Collaborate cross-functionally with Security Operations, Engineering, Support, Project Management, and other relevant teams to resolve issues and improve service delivery.
- Support the seamless onboarding of new customers across various security services, ensuring requirements, configurations, documentation, and handovers are completed effectively.
- Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.
- Follow up on client issues, requests, and service-related activities to ensure a high level of client satisfaction.
- Assist in monitoring service performance, identifying gaps, and contributing to continuous improvement initiatives.
- Maintain accurate service documentation, reports, trackers, and client-related records.
- Mentor and assist new team members by sharing knowledge, processes, and best practices, while contributing to the overall development of the team.
- Proactively identify operational challenges and assist in implementing solutions to improve efficiency, service quality, and customer experience.
Key Skills Competencies
- Basic understanding of cybersecurity concepts, security operations, and security tools.
- Strong communication and interpersonal skills.
- Customer-focused approach with a commitment to service excellence.
- Good coordination, organization, and time-management skills.
- Ability to work collaboratively across multiple teams.
- Problem-solving and analytical mindset.
- Ability to understand and manage multiple tasks and priorities.
- Willingness to learn new security technologies, tools, and processes.
- Familiarity with Agile/Scrum methodologies is an advantage.
- Ability to document processes and communicate technical information clearly.
What You Will Learn
- Security service delivery and client management.
- Practical exposure to security tools, processes, and workflows.
- Customer onboarding and service transition.
- Cross-team and stakeholder collaboration.
- Agile/Scrum-based project coordination.
- Security policy and process management.
- Technical issue resolution and customer satisfaction management.
- Team mentoring and professional development.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Experiencecustomer satisfactionAgileScrumCustomer OnboardingOnboardingProject ManagementCyber SecurityCommunication SkillsoperationsClient SatisfactionCommunication And Interpersonal SkillsProcess Management
Section · Company
About SafeAeon
SafeAeon
Emerging Technologies
51-200
employees
Pleasanton, California
United States
₹5.1L PA avg
Avg at SafeAeon
About
SafeAeon offers Industry-leading Security Operations Center(SOC)-as-a-Service. Our Experts are here to protect your organization around the globe and around the clock.
OUR MISSION: Industry Leading Quality at Industry Beating prices
OUR OBJECTIVE: Securing The Masses - Make 24/7 Security Monitoring Affordable for Every Business - BIG or SMALL
OUR VISION: Advancing Global Security - 24/7 SOC Monitoring No Longer Fiefdom of Privileged Few
Industries
Cloud ManagementCloud SecurityCyber SecurityNetwork SecurityPenetration TestingSecurity
Employee ratings
10 reviews
2.1/ 5
Culture
1.2
Career growth
1.2
Work-life
1.2
Employees rate it well for
Work Satisfaction21Overall Company21
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