Service Delivery Manager-ALDI
Capgemini · Mumbai · onsite · Posted 42d ago
Undisclosed6–10 yrsfulltimeSourced from
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About this role
Your Role
Own endtoend SLA management , including monitoring, reporting, reviews, and corrective actions. Lead demand management for SAP Retail , covering demand planning, forecasting, and prioritization. Manage and mentor crossfunctional delivery teams , ensuring performance and operational stability. Act as the primary client interface for service delivery, governance, and escalations. Drive operational excellence through KPI tracking, root cause analysis, and continuous improvement.
Your Profile
Strong experience in Service Delivery Management within AMS / SAP environments. Handson knowledge of SAP Retail demand planning and operations . Proven people management and stakeholder management capabilities. Excellent communication, customer engagement, and escalation handling skills. Expertise in process improvement, KPI management, and problem management .
Your Profile
Sourced from naukri
Skills
SAPCustomer EngagementretailPeople managementEscalation Handlingservice deliverydemand planningRoot Cause AnalysisProcess ImprovementSLAStakeholder ManagementoperationsForecasting
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
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53,345 reviews
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Culture
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