Service Delivery Leader- O2C & P2P

Role Summary

We are looking for an experienced Service Delivery Leader to manage end-to-end Finance and Accounting operations. The ideal candidate should have deep expertise in Order to Cash, particularly Billing, along with working exposure to Procure to Pay.

The role will be responsible for client engagement, service delivery, transition, stabilization, operational governance, team leadership, and technology-enabled process transformation.

Key Responsibilities

• Lead end-to-end Finance and Accounting service delivery and act as the engagement owner for the client.
• Manage O2C operations with a strong focus on Billing, along with P2P processes.
• Ensure smooth transition, stabilization, and scale-up of new engagements.
• Drive initiatives to simplify, standardize, and transform finance processes.
• Leverage technology to improve quality, productivity, and operational efficiency.
• Ensure adherence to SLAs, compliance requirements, and service delivery commitments.
• Manage client relationships and ensure high stakeholder satisfaction.
• Lead and develop high-performing operations teams.
• Identify and implement continuous improvement opportunities beyond basic automation.

Required Experience and Skills

• 15+ years of experience in BPO Finance and Accounting operations.
• Strong domain expertise in O2C, with specific emphasis on Billing.
• Working knowledge or experience in P2P processes.
• Experience in transitioning Finance and Accounting processes or engagements.
• Experience managing teams of approximately 100 to 200 employees.
• Strong client engagement and stakeholder management capabilities.
• Proven experience in technology-led process transformation.
• Strong understanding of SLA management, compliance, quality, and operational governance.
• Exposure to the US or Canadian Telecom industry will be strongly preferred.

Work Requirements

• The role is based in Malad, Mumbai.
• This is a 100% work-from-office position.
• Candidates must be comfortable working in US shifts.

Key Skills:

Order to Cash, O2C, Billing, Procure to Pay, P2P, Finance and Accounting, F&A Operations, Service Delivery, Client Engagement, Transition Management, Process Transformation, Operational Excellence, SLA Management, Stakeholder Management, Team Leadership, Telecom