Service Delivery Leader F&A Operations (QuickBooks/Zohobooks)

We are hiring for a Service Delivery Leader F&A Operations role based in NCR.

We are specifically looking for a strong operational leader with experience managing Contact Centers, Operations, or Customer Service teams that provide support for accounting software.

Candidates with experience supporting accounting platforms such as Zoho Books, QuickBooks, Tally, Oracle, or similar ERP/accounting applications will be considered.

In addition to the above, the ideal candidate should have experience in the following areas:

• Strong exposure to Finance & Accounting (F&A) operations, with a focus on Record-to-Report (R2R) processes and hands-on experience in bookkeeping.
• Experience managing a large span of 100–200 team members.
• Working knowledge of finance and accounting software, including Oracle, Zoho Books, Tally, and other ERP/accounting applications.
• Proven experience managing BPO/Contact Centre operations, including large teams, with strong people management and client relationship management capabilities.
• Ability to ensure service delivery in line with customer expectations, consistently meet defined SLAs, and drive high levels of customer satisfaction.
• Experience coordinating and initiating actions to ensure the smooth functioning of processes, including reconciliations, regulatory reporting, journal entries, contract creation, purchase order creation and maintenance, and accounts payable.
• Experience managing monthly closing activities and month-end reporting.
• Ability to provide direction to team members, establish work priorities, and drive the achievement of operational and management objectives.
• Experience identifying process improvement opportunities and sharing best practices with clients across areas such as Reconciliations, Regulatory Reporting, and Source-to-Pay (S2P).
• Understanding of digital assets, automation, and technology tools relevant to the F&A domain.

We are looking for a well-rounded leader who combines strong F&A domain expertise with Contact Center and Customer Support operations experience, large-scale people leadership capabilities, and a strong focus on client satisfaction and service delivery excellence.