Service Delivery Leader - F&A - I2C 3

Service Delivery Leader - F&A - I2C Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description We are inviting applications for the role of   Lead ,   Service Delivery Leader F&A - I2C 3  

In this role, the incumbent will   require excellent organizational and analytical skills to handle the transaction flow, provide direction, and coordinate Order & Cash   & Order management   functions to ensure   timely   closure & delivery. The incumbent will   be responsible for   daily   supervision and efficiency of the team. Manage and provide overall direction and guidance to deliver operational goals within assigned areas and ensure   timely   and   accurate   completion of work with excellent stakeholder management skills.   

S hould have managed   large sized   Invoice to Cash Teams for a meaningful period and   possess   excellent domain & hands on   expertise   in Invoice to Cash (Billing, Collections, Cash Applications & Factoring)   and Order Management w ith experience in Leading transition from Global Markets  

Responsibilities  

Ensure Invoice to Cash activities are performed according to agreed Service Standards and Customer Experience    

Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately   

Ensure process governance including reporting and analysis to key stakeholders – communicate on a regular basis to discuss operational issues, key metrics, CTQ’s (internally &/or externally)   

Review and   analyze   the team’s output for   appropriate process   treatment, completeness and accuracy related to Order to Cash   

Understand the SOX Regulations and   always ensure adherence by the teams    

Act as point of escalation to resolve accounting and reporting related issues   in a timely manner   and ensure all queries are   dealt with   accurately and efficiently   

Evaluate and recommend improvements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models   

Provide   day-to-day   management of the   cross-functional   team in assigning and   monitoring   deliverables, and motivating and leading the teams to improve performance and work product   

Develop the team through effective performance management and monthly appraisals  

The scope of the Order Management function would start from activities/processes starting from Order Receipt, Order Entry, Resolving Blocks, Order Fulfillment which includes interactions with the 3PLs, Plants/Distribution Centers, Inventory Controllers, Managing Customer Communications to handle expedites, changes, balancing queries/complaints/critical issues and managing Returns Authorization process, and its broader interactions with the Physical Supply Chain.  

The function would   be responsible for   building industry leading capabilities   utilizing   our deep domain   expertise   and Lean Digital capabilities to drive transformative Customer Experience for clients’ customers and   delivery   commercial business value.   

The function would   be responsible for   driving customer conversations in this area, driving structure to   clients’   problems   and delivering transformation solutions thereby driving revenue growth.  

The function would also   be responsible for   evangelizing our capabilities in this area both internally and externally with clients, advisors, analysts through participating in conferences, writing thought leadership articles and   participating   at conferences.  

While the role will focus on driving OM across verticals, we do   anticipate   a special focus within the CPG/ Life Sciences industry sector.   

Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP Required Skills Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Client Relations, Collections Management, Data Visualization, Deductions Management, Lean Six Sigma (LSS), Project Management, Quote to Cash Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location -

Job Type Regular Master Skill List - F&A - I2C Remote Type - Office Work Shift - Evening Job (India) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.