Service Delivery Leader - Contact Center Management

We are hiring for Service Delivery Leader for NCR.

We are specifically looking for a leader with strong experience in managing Contact Centers, Operations, or Customer Service teams that provide support for accounting software.

We are open to candidates with experience supporting any accounting software, such as Zoho Books, QuickBooks, Tally, or similar platforms.

In addition to the above, they need to have experience in the following:

. Strong exposure to Finance & Accounting (F&A) with a focus on Record-to-Report (R2R) processes and hands-on bookkeeping experience.

• Working knowledge of finance and accounting software, including Oracle, Zoho Books, Tally, and other ERP/accounting applications.
• Proven experience in BPO Contact Centre, people management and client relationship management.

. Ensure delivery per customer expectation along with meeting defined SLA and ensure Customer happiness.

. Communicate, coordinate & initiate actions ensuring flawless & smooth function of the processes Coordinate within team & ensure all necessary

information is compiled, reviewed, and approved (if necessary) for reconciliations , regulatory reporting, journals, contract creation , purchase order

creation and maintenance, accounts payables.

. Handle all monthly closing activities and month-end reporting Provides direction and directives to the departmental team members in the performance of

their duties, establishing work priorities and in achieving management objectives Share standard methodologies with customer and identify areas of

improvement within processes (Reconciliation process, Regulatory Reporting, Source to Pay )

. Understanding of digital assets and tools for F&A domain