Service Delivery Lead

Roles and Responsibilities:

1. Complete ownership of Enterprise training operations for all verticals
2. Responsible for end-to-end project operations - project management, team management, budget and timelines
3. Build new hunting & farming opportunities from various corporates.
4. Establish strong contact with key stakeholders for mapping training opportunities, budget and timelines
5. Maintain and submit training reports and documents
6. Keep control of your calendar in a proactive way, Create Pre-Journey plan (PJP) in consent with the Stake holders
7. Sharing daily/weekly progress report of project deliverables & timelines.
8. Deliver outstanding service for all the Enterprise business.

Job Requirement

1. 10-15 years of which should have at least 8-10 years in hard core training handling multiple projects, multiple clients and training programs with exposure primarily in the B2B space.

2. 10 Years plus in Team management role managing multiple projects.

3.Must have led a large team in excess of 50+ On roll + consultants.

4.Excellent Stakeholder management with having worked in direct circle of CXOs and relevant leadership role.

5.Excellent Project Management skills through meticulous planning & execution.

6.Strong credential of developing and maintaining relationships with Possess the ability of assessing market needs; gathering and synthesizing requirements from customers; understanding the competitive environment. Communicating the customer value proposition and build business case to optimize revenue.

Knowledge

Knowledge & understanding of enterprise L&D ecosystem.

Attributes

1. Drive for result - Self-starter, self-driver, confident and initiative taker
2. Customer Focus - Provides courteous, timely, and helpful service to encourage client loyalty.
3. Quality Focus - Strives to meet quality standards and produce quality work products.
4. Developing People - Support Coaching, training & guiding people.
5. Collaborative working with cross functional team
6. Comfortable selling to mid and upper level executives
7. Exceptional interpersonal and communication skills.