BENGALURU · FULLTIME
Service Delivery Lead - Data and Cloud Platforms
Vivanti Consulting
Bengaluru · onsite · Posted 6d ago
Sourced from
Undisclosed8–13 yrsfulltimeBengaluru
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Summary
Responsibilities
What We're Looking For
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
As Senior Consultant - Service Delivery, you will be the core engine driving our Cloud Managed Services delivery. You will lead a high-performing team of engineers, manage executive-level client relationships, and oversee the daily 'Run' operations while strategically navigating 'Change' and 'Project' lanes. This role bridges technical execution, commercial management, and strategic stakeholder governance to ensure our clients receive seamless, optimized, and secure cloud operations.
Responsibilities
- Governance Operational Excellence - Establish, track, and report on client-facing Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs).
- Governance Operational Excellence - Maintain active RAID logs (Risks, Assumptions, Issues, Dependencies) across multiple client engagements.
- Governance Operational Excellence - Develop and present concise, executive-ready monthly service review packs and lead Executive Business Reviews (EBRs) with client leadership.
- Operating Model Capacity Management - Enforce the structural separation of Run (BAU operations), Change (small-to-medium enhancements via capped blocks of hours), and Project (major builds or migrations) work.
- Operating Model Capacity Management - Protect the capacity reserved for BAU operations by putting up guardrails against ad-hoc, out-of-scope enhancement requests.
- Operating Model Capacity Management - Drive resource and capacity planning to ensure optimal team utilization while maintaining appropriate headroom for unforeseen incidents.
- Service Transition Hypercare - Enforce strict readiness gates and transition-to-service checklists before any new platform or system is accepted into BAU support.
- Service Transition Hypercare - Govern the hypercare period post-go-live, ensuring project delivery teams remediate defects before formal handover to the Managed Services team.
- Stakeholder Client Communication - Build deep, trusted relationships with CXO, VP, and Director-level stakeholders early in engagements.
- Stakeholder Client Communication - Provide clear, proactive written status updates tailored for time-poor executives, reducing the need for unnecessary meetings.
- Stakeholder Client Communication - Effectively negotiate and facilitate prioritization decisions when senior client stakeholders present conflicting demands.
- Incident, Escalation Risk Management - Own the response strategy for critical P1 outages, managing communication, coordination, and mitigation within the first 60 minutes of an event.
- Incident, Escalation Risk Management - Proactively identify and mitigate likely SLA breaches on open tickets.
- Incident, Escalation Risk Management - Design and execute defined escalation matrices and lead Post-Incident Reviews / Root Cause Analyses (RCAs) to eliminate recurring issues.
- Commercial FinOps Management - Utilize a 'service unit' approach to scale the managed service efficiently as client environments grow.
- Commercial FinOps Management - Manage engagements under varying commercial structures, including baseline fixed retainers, flexible capacity tokens, and 'not-to-exceed' fee caps.
- Commercial FinOps Management - Partner with clients on FinOps outcomes, driving cost optimization, periodic user access reviews (UARs), and license cleanups.
- Team Leadership Knowledge Culture - Mentor, coach, and manage the performance of engineers, implementing corrective plans when quality benchmarks are missed.
- Team Leadership Knowledge Culture - Cultivate robust knowledge management systems and up-to-date runbooks to prevent key-person dependency.
- Team Leadership Knowledge Culture - Lead agile team rituals, including daily stand-ups and Sprint Retrospectives, to continuously inspect and adapt the teams way of working.
What We're Looking For
- Experience: 8+ years of experience in a Service Delivery Management or Senior Service Delivery Consultant role specifically within a Cloud and Data Managed Services or IT professional services environment.
- Frameworks: Deep practical knowledge of ITIL frameworks (Incident, Problem, Change management) and Agile/Scrum methodologies.
- Stakeholder Management: Proven track record of managing enterprise clients and de-escalating tense, high-pressure situations with executive stakeholders.
- Technical Awareness: Strong structural understanding of data platforms and cloud infrastructure, platform operations models, automation maturity scales, and Change Advisory Boards.
- Commercial Acumen: Demonstrated experience managing scope creep, tracking enhancement hour blocks, and aligning operational delivery with Statement of Work (SOW) guidelines.
- Attributes: Exceptional judgment under pressure, clear and empathetic communication style, and a passion for building scalable operational processes.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
AutomationCloud OperationsAgileScrumservice deliveryknowledge managementcloud platformsdata platformsFinOpsCapacity managementChange ManagementCloud InfrastructureSLAcloudRisk ManagementProject Deliveryoperations