{"@context":"https://schema.org","@type":"JobPosting","title":"Service Delivery Lead || ACT Fibernet || Mumbai || Broadband ||","description":"

Hiring: Service Delivery - Team Lead (SD-TL) | ACT Fibernet | Mumbai

Experience: 4 - 6 Years Location: Mumbai (Thane , Navi mumbai)

HR Spoc :

Himanshu Alane / 7887722231 / himanshu.rajendra@actcorp.in

Key Responsibilities:

1)Lead the Service Delivery team and manage field operations.

2)Ensure timely installations, fault resolution, and SLA compliance.

3)Monitor team performance, productivity, and service quality.

4)Handle customer escalations and coordinate with cross-functional teams.

5)Prepare MIS reports and drive operational excellence.

Preferred Candidate:

1)4 - 6 years of experience in Telecom/ISP Service Delivery.

2)Team handling experience is mandatory.

3)Strong knowledge of FTTH operations and SLA management.

4)Good communication, leadership, and MS Excel skills.

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