Service Delivery Executive
Blue Star · Bengaluru · onsite · Posted 65d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders
Sourced from naukri
Skills
PMSservice deliveryRenderingsdhComplaint managementWarranty Claims
About Blue Star
Blue Star
Consumer Electronics & Appliances
3.6k+
employees
1943
83 years old
Mumbai, Maharashtra
India
About
Blue Star Limited is India’s leading air conditioning and commercial refrigeration company with over eight decades of experience in providing expert cooling solutions.
Industries
Consumer Electronics & AppliancesConsumer goodsManufacturingElectronics
Employee ratings
2,641 reviews
4.1/ 5
Culture
3.9
Career growth
3.4
Work-life
3.8
Employees rate it well for
Work Culture249Work Life Balance210Salary200Senior Management165Work Environment154
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