Service Delivery Associate/ Analyst

Dear Aspirants,

Greetings from ReSource Pro!!!.

We are hiring!!!

We are hiring!!!

We are hiring!!!

Thank you for exploring a career at ReSource Pro.

With reference to call received from Resource Pro, we would like to inform you we are Hiring for Associate, SDU at ReSource Pro.

Email ID - [email removed]

Phone number - [phone removed]

Purpose of the Position

The role holder is responsible for meeting quality, productivity, and turnaround time standards, communicating clearly with clients via real-time phone calls and email, identifying processing discrepancies, and supporting operational accuracy. More specifically, the role supports daily accounting-related service workwith a particular focus on financial reconciliation and discrepancy identificationby following defined procedures carefully and maintaining precision.

Principal Responsibilities

1. Processing Operations 70%

• Operate client systems and process insurance and accounting-related tasks (such as financial reconciliation and tracking inflows/outflows) accurately and efficiently.
• Follow established procedures step by step and apply them correctly across different work scenarios.
• Review task information carefully, identify missing, inconsistent, or unclear information, and take appropriate action based on procedures.
• Meet defined quality, productivity, and turnaround time standards.
• Comply with ReSource Pros Information Security policies and client information security requirements.

2. Client Communication 15%

• Provide timely support by conducting direct phone calls or emails with clients on procedure- or task-related matters (spoken English is required).
• Communicate with clients using clear, polite, and well-structured written English.
• Respond to client requests promptly and escalate concerns to the supervisor when needed.

3. Problem Identification & Other 15%

• Identify discrepancies between data received and client system records; investigate by accessing relevant systems to locate the root cause or gap.
• Escalate identified issues in a timely manner with clear, structured descriptions of the discrepancy and supporting findings.
• Conduct assigned auditing tasks and track data accurately via Case Tracker.

Key Requirements / Success Factors

• Able to learn new tasks, guidelines, and working rules quickly.(Applied Learning)
• Strong attention to detail and precision, especially in number-based and calculation-heavy work.(Quality Orientation)
• Clear and professional communication skills in both spoken and written English. (English)
• Able to work under pace, volume, or shifting priorities while maintaining acceptable quality. (Stress Tolerance)
• Able to identify discrepancies and inconsistencies through careful, step-by-step investigation. (Problem Identification)
• Reliable ability to follow structured procedures precisely and consistently. (Follow Procedure)
• Basic numerical aptitude and working knowledge of Excel formulas and calculations.