Service Deliver Manager
Immunity Networks · Mumbai · onsite · Posted 44d ago
Undisclosed3–7 yrsfulltimeSourced from
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About this role
Job_Description":"
The Service Delivery Manager (SDM) is responsible for ensuring high-quality delivery of services to clients or internal stakeholders.
This role oversees service operations, manages client relationships, ensures service-level agreements (SLAs) are met, and continuously improves service processes to enhance customer satisfaction and operational efficiency.
Conduct regular client meeting, CUstomer satisfaction Surveys and Ensure all Support and Project and Support related work is perfectly Handled.
Ensure Thorough Documentations, Records, Execution of the Project on Set SOW on Standard SOPs.
Oversee Knowledge base and ensure best customer service.
Requirements
Oversee Knowledge base and ensure best customer service.
Requirements
- Bachelors degree in Business Administration, Information Technology, or related field .
- Experience in service delivery, IT operations, or client management .
- Strong understanding of service management frameworks such as ITIL .
- Excellent communication and stakeholder management skills.
- Strong problem-solving and decision-making abilities .
- Experience managing SLAs, KPIs, and service performance metrics .
- Ability to lead cross-functional teams and manage escalations effectively.
Benefits 1. Improved Service QualityA Service Delivery Manager ensures services are delivered consistently and meet Service Level Agreements (SLAs) , improving overall service quality.
2. Better Customer Satisfaction
SDMs act as the main point of contact for clients , ensuring quick issue resolution and strong client relationships.
1. Leadership Opportunities
The role involves managing teams, stakeholders, and service processes, helping develop strong leadership and management skills .
2. High Career Growth
SDM roles can lead to higher positions such as:- IT Operations Manager
- Program Manager
- Delivery Head
- Director of Operations
- Chief Operations Officer (COO)
3. Attractive Salary PackagesService Delivery Managers often receive competitive salaries, bonuses, and performance incentives .
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Serviceit operationscustomer satisfactionService Managementservice deliveryService qualityStakeholder ManagementoperationsAdministrationInformation TechnologyService Operations
About Immunity Networks
Immunity Networks
IT Services & Consulting
11-50
employees
2009
17 years old
bombay, maharashtra
India
₹6.4L PA avg
Avg at Immunity Networks
About
Immunity Networks & Technologies provides comprehensive IT solutions, addressing security and management needs for enterprises across various sectors.
Industries
Hardware & NetworkingSoftware Product
Employee ratings
10 reviews
4.7/ 5
Culture
3.6
Career growth
3.3
Work-life
3.7
Employees rate it well for
Work Satisfaction48Skill Development47
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