{"@context":"https://schema.org","@type":"JobPosting","title":"Service Coordinator","description":"

Roles & Responsibilities

Lead, supervise, and motivate the service team to achieve operational and customer service objectives.
Plan, allocate, and monitor daily service activities to ensure timely completion of jobs.
Ensure prompt resolution of customer complaints and maintain high levels of customer satisfaction.
Monitor service quality, productivity, and adherence to company standards and processes.
Track service performance, prepare reports, and implement corrective actions where required.
Train, mentor, and develop team members to enhance their technical and customer-handling skills.

Preferred Candidate Profile

Proven experience in service operations with a strong understanding of after-sales/service management.
Demonstrated people management experience, including leading, mentoring, and managing service teams.
Strong problem-solving, decision-making, and customer relationship management skills.
Excellent communication and interpersonal abilities.
Ability to plan, prioritize, and manage multiple service activities effectively.

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