Service Coordinator

Roles & Responsibilities :

1. Service Coordination
• Scheduling of Field Engineers for installation & Service Calls
• Coordination with Customers and ensure timely resolution of their complaints.
• Monitor pending service requests and follow up with the concerned teams until closure.
2. Vendor & Internal Coordination
• Coordinate with external service partners and vendors for service support across India.
• Liaise with the Sales, Technical, Stores, and Logistics teams to ensure smooth service operations.
• Escalate critical customer issues and delays to the Manager.
3. Documentation & Process Compliance
• Maintain service records, installation reports, customer acknowledgements, and warranty details.
• Ensure timely closure and proper documentation of every service request.

Candidate Profile :

• Good communication and coordination skills.
• Proficiency in MS Excel, email, and MIS reporting.
• Strong follow-up and problem-solving abilities.
• Ability to coordinate with multiple teams and manage priorities.
• Basic Understanding of AV Products