SERVICE COORDINATOR

- Coordinate and manage all customer service requests and complaints through O2 Care. - Act as the central point of communication between customers, service engineers, and branch teams. - Schedule and assign service calls to technicians based on location, urgency, and expertise. - Monitor service job progress and ensure timely closure with proper documentation. - Maintain and update service records in the ERP system accurately. - Follow up with customers post-service to ensure satisfaction and collect feedback. - Generate daily and monthly service performance reports for management review. - Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

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