Service Coordinator

Roles and Responsibilities

• Manage service operations, ensuring timely resolution of customer complaints and warranty claims.
  
• Coordinate with after-sales support team to resolve technical issues and provide excellent customer service.
  
• Handle warranty management, including processing claims and maintaining accurate records.
  
• Ensure seamless communication between customers, engineers, and other stakeholders throughout the service process.
  
• Monitor key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.