Service Coordinator

Job Description:

About the Role: Service Coordinator

As aService Coordinator, you'll play a vital role in supporting our Global Site Service team and Service Manager. You'll help plan and coordinate service activities, manage documentation, and ensure outstanding customer service for ourclients worldwide.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with global teams, and is passionate about delivering operational excellence.

Key Responsibilities

Coordination & Scheduling

• Assist in planning and scheduling global site service activities
• Maintain service and agreement schedules and communicate updates to clients
• Support Service Engineers with travel planning and logistics

Administrative Support

• Manage technical support case systems and follow-ups
• Maintain Service Engineer records (visas, medicals, safety cards, offshore qualifications)
• Assist with expense claim approvals and ensure timely job reporting
• Prepare billing summaries and maintain compliance in third-party systems (e.g., ISNET)
• Monitor and replenish spare inventories for Service Engineers
• Administer customer service surveys and feedback processes

Process Improvement & Team Support

• Identify gaps in current processes and suggest improvements
• Provide general administrative support to the Service team
• Collaborate with internal teams to ensure smooth operations

About You

Qualifications & Experience

• Diploma or BE/BTech inMechanical, Electrical, or Instrumentation Engineering
• 3-5 years of experience in service coordination, customer service, or office administration
• Experience working with ERP systems (preferablyDynamics AX 2012 / AX 365)
• Proficiency inTogglesoftware.

Skills & Attributes

• Strong communication, negotiation, and interpersonal skills
• Proficient inMS Office(Excel, Word, Project)
• Excellent time management and organizational skills
• Attention to detail and problem-solving mindset
• Ability to build and maintain client relationships
• Motivated to learn about our products and industry
• Strong written and verbal English skills