Service Coordinator

Job Description :

A service coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.

Key Responsibilities:

• Service Scheduling: Receive client inquiries via phone/email and schedule routine maintenance or emergency repair visits.
• Communication: Serve as the main liaison between clients, field technicians, and internal teams to keep all parties updated.
• Data & Tracking: Create, update, and track service logs, customer records, and technician schedules in MS Excel and MS Word.
• Documentation & Billing: Prepare service summary reports, draft client correspondence, and organize documentation for invoicing.
• Issue Resolution: Troubleshoot initial customer concerns and follow up post-service to ensure complete satisfaction.

Qualifications:

• Experience: 03 years in service coordination, dispatch, or administrative support.
• Software: Proficient in MS Office (Excel for spreadsheets/tracking, Word for documentation, Outlook for communication).
• Skills: Strong customer service, multi-tasking, organizational skills, and clear verbal/written communication.