Service Coordinator
Economy Process Solutions · Pune · onsite · Posted 34d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
This role would entail-
-ensuring the service checklists pre/post and handover are recorded for each visit
-ensuring the service workflow is updated live in HubSpot
-coordinating between service , sales and production to ensure timely communication to the customer
-handling the documentation for AMCs, customer inputs
-Scheduling and tracking preventive maintenance visits due under contract; ensure none lapse.
-Triggering renewal reminders 60 days before contract expiry and warranty-expiry AMC proposals from the installed base database.
-Preparing AMC/CMC proposal documentation, collect customer inputs and declarations, and route contracts for approval and signature.
-Tracking contract invoicing milestones with Finance.
-Maintaining the digital service report for each job, with customer sign-off, parts consumed and observations recorded.
-Maintaining the equipment service history by serial number so a complete record is retrievable for any pump in the installed base.
Preferred candidate profile
Engineering Background
Experience of CRM System
Sourced from naukri