Service Coordinator

Role & responsibilities :

• Plan, schedule, and track Service Technicians for daily operations.
• Coordinate with technicians to complete client visits.
• Act as the first point of contact for clients.
• Assist with travel and logistics arrangements for technicians.
• Coordinate spare parts requirements for clients.
• Manage spare parts process from enquiry to shipment and delivery.
• Maintain in-house spare parts inventory.
• Prepare and send service quotations and proforma invoices (PI).
• Coordinate with accounts for payment follow-ups and technician advances.
• Work with Service Head to improve office processes.
• Support performance review coordination for Service Technicians.

Preferred candidate profile

• Ability to analyze trends and identify deviations from standards.
• Skilled in implementing creative cross-functional solutions.
• Proficient in relevant software applications.
• Strong communication skills for explaining complex information clearly.
• Ensures compliance with company policies and business processes.
• Handles sensitive matters with professionalism and excellent customer service.
• Team-oriented with ability to give and receive constructive feedback.
• Good calendar management and scheduling skills.