service coordinator
Oxygen Digital Shop · Kottayam · onsite · Posted 64d ago
Not disclosedFresherfulltimeSourced from
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About this role
SERVICE COORDINATOR
Job Code
JOB000858
Designation
SERVICE COORDINATOR
Business Vertical
Oxygen
Key Responsibility
ETTUMANOOR
State
Kerala
Country
INDIA
Educational Qualification
25-40
Experience
0
Salary Range
Starting from Rs. 15,000
Job Code
JOB000858
Designation
SERVICE COORDINATOR
Business Vertical
Oxygen
Key Responsibility
- Coordinate and manage all customer service requests and complaints through O2 Care.
- Act as the central point of communication between customers, service engineers, and branch teams.
- Schedule and assign service calls to technicians based on location, urgency, and expertise.
- Monitor service job progress and ensure timely closure with proper documentation.
- Maintain and update service records in the ERP system accurately.
- Follow up with customers post-service to ensure satisfaction and collect feedback.
- Generate daily and monthly service performance reports for management review.
- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
ETTUMANOOR
State
Kerala
Country
INDIA
Educational Qualification
- Graduate or Diploma holder.
25-40
Experience
0
Salary Range
Starting from Rs. 15,000
Sourced from foundit
Skills
ERP System
About Oxygen Digital Shop
Oxygen Digital Shop
Retail
501-1000
employees
Kottayam
India
About
Oxygen Digital Shop is a leading retail chain specializing in consumer electronics, gadgets, and digital lifestyle products. The company offers a wide range of items including smartphones, laptops, home appliances, and accessories from major global brands. With a strong presence across India, Oxygen Digital Shop focuses on delivering quality products, personalized customer service, and a modern shopping experience both in-store and online.
Industries
Retail
Employee ratings
37 reviews
3.7/ 5
Culture
4.0
Career growth
3.3
Work-life
3.5
Employees rate it well for
Work Environment4
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